How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won’t be charged any extra fees.
When will my item ship?
If you order an in-stock item your order will ship within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@aurahouz.com
Can I cancel my order?
You can change or cancel an order within 12 hours. Please contact us at support@aurahouz.com
It is well packed no damage or breakage!
The size is accurate to the figure and description, as for the color I see them yellowish are not totally white and I wanted them totally white, it looks good finish
Sent fast
I love them however I didn’t realise they were Matt and not gloss but they are very cute
Delivery is fast and I like the product. The three pieces and the design are also very good.
beautiful
They ‘ve arrived in a week and perfectly packed. Very nice, matte color and good quality.
Loved my birds! Arrived straight, in perfect condition.
Flawlessly beautiful birds, thank you.
Beautiful like the picture
Very good thank you
Well packed. Charming. Shipping to Israel fast