How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won’t be charged any extra fees.
When will my item ship?
If you order an in-stock item your order will ship within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@aurahouz.com
Can I cancel my order?
You can change or cancel an order within 12 hours. Please contact us at support@aurahouz.com
p***r
The product arrived before my expectations, and the packaging was exquisite and very good.
c***r
Perfect, bought again. The only store where they arrived perfect
Customer
The shipment is very well secured. Each lampshade packed in polystyrene-a total of the lamp was sent in 3 packages. The shades are much bigger than I thought. Very nicely executed-finish at a very high level
M***i
Beautiful, well done, they have a good effect, arrived well packaged and intact, I recommend that others buy them